1. Introduction to the Delivery Policy
The delivery policy of Vina Kim Long Company Limited aims to ensure convenience, reliability, and high-quality transportation of our unique handcrafted products to our customers. We are committed to providing global delivery services that meet all customer needs with top-notch quality and ensuring that each product is well-preserved and safely transported.
2. Delivery Process
a. Order Placement and Confirmation:
Customers can place orders through our website or other communication channels such as phone, email, or social media platforms. After receiving the order, we will confirm the order details, including products, quantities, delivery addresses, and customer contact information to ensure accuracy and completeness.
b. Processing and Packaging:
Once the order is confirmed, we process the order promptly and professionally. Each product undergoes thorough inspection before being carefully packaged to ensure quality and aesthetic appeal. We use sustainable packaging materials to safeguard the products during transportation.
c. Choice of Shipping Service:
We offer various shipping service options to cater to customers’ needs and preferences. Customers can choose standard, expedited, or specialized shipping services depending on the location and desired delivery time.
3. Delivery Scope
a. Domestic Delivery:
We provide delivery services within the country, covering all provinces and cities nationwide. Our delivery team strives to expedite the transportation process and ensure the products reach customers as quickly as possible.
b. International Delivery:
Vina Kim Long Company Limited is proud to be one of the leading exporting companies in Vietnam. We have successfully exported our handcrafted products to numerous countries worldwide, including the United States, Europe, Japan, South Korea, and more. We commit to delivering reliable and efficient international shipping services, ensuring the safe and timely delivery of products to customers across the globe.
4. Delivery Time
The delivery time may vary depending on the location and the chosen shipping service. We will provide customers with the estimated delivery time during the order confirmation process. We always endeavor to complete deliveries as quickly as possible and notify customers of any delays in the shipping process.
5. Shipping Fees
Details regarding shipping fees will be provided during the order placement and confirmation process. We commit to offering shipping solutions that align with customers’ budgets and needs.
6. Return and Refund Policy
We accept returns and offer refunds for products with technical defects or those not matching the description. Customers are advised to inspect the products immediately upon delivery and contact us within 48 hours if any issues are identified.
7. Contact and Support
We are dedicated to providing attentive and professional customer support. For any inquiries, questions, or special requests related to delivery or our services, customers can contact our support team through the provided contact information. We are readily available to assist with any concerns or feedback.
